Making a Reservation
A valid credit card is required to make your reservation. We accept all major credit cards. You can enter your credit card details on our secure server, or give us a call at 509-818-0200.
Your credit card will be charged for the total amount of your stay at the time that the reservation is made.
We know that unavoidable events can cause plans to change. However, re-booking cancelled rooms can be difficult without sufficient lead-time. Accordingly, we ask that you carefully read and agree to the following:
- For all reservations there is a $75.00 non-refundable service fee. The fee is waived if you re-book at the time of your cancellation.
- For cancellation of one suite, a minimum of 15 days notice is required. For cancellations with less than 15 days notice a refund will be given (less a $75 service fee) only if we can re-book the room.
- For cancellations of two or more suites, a minimum 30 days notice is required. For cancellations with less than 30 days notice a refund will be given (less a $75 service fee) only if we can re-book the rooms.
- For reservations on Whitman Commencement, all reservations are final. If you cancel, we will make every effort to re-book the room. A refund will be given (less a $75 service fee per room) only if we can re-book the rooms. We are unable to refund for rooms not re-rented.
We will make every effort to re-book rooms and have generally been very successful if given sufficient lead-time.
There is a $75 processing fee per suite/per reservation number, for ALL cancellations unless re-booked. Refunds typically take 10-20 days to complete processing. If the reservation is older than 90 days, a check will be issued. Otherwise the amount will be credited to the credit card used for making the reservation.
Checking In & Out
Check in is any time after 3:00PM.
Check out is any time before 12:00 noon.
If you need to check in early or check out late, please let us know in advance so we can plan for that. We will make every effort to accommodate your request, but it is very dependent on the time of the departing or arriving guest.
We do not use keys, but have digital door locks at each suite. We will program the door lock with the last four digits of your phone number into the lock. When you arrive, you simply enter those digits into the lock, a green light will flash, and you can enter your suite. Checked in! Time to relax!
If you arrive after dark, simply touch the very top button on the key pad and the entire key pad will illuminate, and you can see the keys much easier!
Occupancy is for Two -- Mostly
All rooms are designed for two people. However, the Guest House and the Pool Suite are large enough to bring in an extra bed. Our beds consist of a premium twin size mattress, box spring, sheets and comforter. The charge for the additional bed, bedding and amenities is $100.00 per person. The extra bed would be in the living area, and there is no privacy. Please make sure to note additional guests on your reservation so we can prepare the suite prior to your arrival.
Yes, Children Are Fine!
Well-behaved children are welcome, but please be aware there is an unsupervised swimming pool and hot tub. Please do not leave your children unattended on the grounds.
Children cannot disturb other guests in the hotel. If we do receive complaints from other guests related to the child crying or making excessive noise and we have to refund them due to the complaints, we will charge you for that refund. You will be provided a copy of our refund receipt. We’re just asking that everyone is respectful of others privacy and quiet time.
When making your online reservation, please enter into the NOTES field the age of the child(ren) and what accommodations are needed. We do have portacribs that we are happy to set up for you (no charge), but please do let us know in advance.
We Love Our Pets - and Yours Too!
Well-behaved pets are welcome. There are resident pets on the premises. Pets cannot disturb other guests. If we do receive complaints from other guests related to the dog barking or making excessive noise, and we have to refund that guest due to the complaints, we will charge you for that refund. You will be provided a copy of our refund receipt. We’re just asking that everyone is respectful of the others privacy and quiet time.
There is a $100 non-refundable cleaning fee per room (not per pet). Pets must be under your control at all times in public areas.
Upon request, we can provide a crate if you plan to leave your pet unattended in the suite. Please let us know in advance of your arrival so we can be prepared for your pet.
When making your online reservation, please enter into the NOTES field your pet’s name, breed, size, age and weight. We’ll be sure to have the appropriate size items for your pet.
For our guests with allergies, we want to assure you that our animal guests will not affect your stay. We have taken every step necessary to ensure that all traces of their stay are removed and that the rooms are systematically cleaned. All rooms occupied by guests with pets will be properly cleaned and given aeration time. After each pet’s stay all bedding, including the duvet cover, duvet insert, pillows and blankets, are removed, dry-cleaned and replaced. The mattress is checked and mattress protector replaced. Rugs are heavily vacuumed and shampooed if necessary. Windows are left open to allow for proper ventilation. An air-cleaning/purifying machine is used to clean, disinfect and remove any odor.
Yes! Wireless! It's free. It may not be the fastest you've ever experienced, but it's not bad! We use the fastest Pocketinet Communications has to offer here.
All public spaces and guest rooms are non-smoking, in accordance with Washington state law. Any evidence of smoking in rooms will incur a $250 cleaning charge. Please do step away from all buildings and common outdoor areas to smoke.
Yes, we do! It's brand new in 2018. Perfect temps here! Well, inside at least!
Meals / Breakfast
We do not provide meals. The Guest House does have a fully equipped kitchen to prepare your own meals if you so wish. We do provide coffee from the Pacific Northwest and tea to get you started in the morning, or to cap off your day of travel. Look to Visit Walla Walla for a full list of restaurants in the Valley!
We provide daily housekeeping for our guests. We will straighten up your room, make the bed, make sure you have coffee and other supplies for your stay. If there is something special you need or would like replenished, please do let us know! You can simply text us, right?
Feel free to use the door sign for Housekeeping Service when you leave your room.
If you prefer we didn’t come in to straighten up, just leave the Do Not Disturb door sign out, and we will respect your request.
That Beautiful Swimming Pool
The swimming pool is for the exclusive use of the guests -- and the owners.
There are no common changing/restroom facilities at the vineyard location. Part of the charm of the vineyard location is its small, secluded ambiance.
The pool does close each evening at dusk for safety, and reopens each morning. The “pool season” is around mid-May to late-October. It’s a year to year call depending on weather.
Events On Premise
On occasion, Johnson Ridge Wine will host wine club events at the Inn. These events are planned well in advance, and we will let you know when they occur. If you happen to be here when they are held, we will extend an invitation to you as well!
Many times, people will reserve all four suites, and have a gathering. If you chose to do that, let us know in advance, and we will be sure you have what you need - a caterer, more dinnerware, more wine glasses. But please let us know in advance so we can help.
We can accommodate gatherings of up to 50 people onsite, with preplanning. Give us a call to discuss, or drop an email. We'd be happy to help you!